Refund policy

Return & Exchange Policy - Loza Fragrance

At LOZA Fragrance, we ensure that every parcel is packed with extreme care. However, if you receive a damaged, leaking, or incorrect product, we offer a hassle-free exchange!

1. Eligibility for Return / Exchange
- You can request a return or exchange within 7 days of receiving your parcel.
- Due to hygiene and product integrity standards, opened or used fragrance bottles cannot be returned for a change of mind/scent preference.
- Exchanges are only applicable if the bottle is damaged, leaking, or if an incorrect item was delivered.

2. Damaged or Incorrect Products
- If your parcel arrives damaged or broken, please take a quick picture or short unboxing video of the parcel.
- Contact our support team immediately on WhatsApp (+92 327 9415018) or Email (lozafragrances@gmail.com).
- We will dispatch a replacement bottle free of cost.

3. Refund Process (Cash on Delivery)
- For eligible refunds on Cash on Delivery (COD) orders, funds will be transferred to your provided Bank Account, EasyPaisa, or JazzCash within 3-5 business days after inspection.