Return & Refund Policy

At LOZA Fragrance, we ensure that every parcel is packed with extreme care. However, if you receive a damaged, leaking, or incorrect product, we offer a hassle-free exchange!

1. Eligibility for Return / Exchange

You can request a return or exchange within 7 days of receiving your parcel.
Due to hygiene and product integrity standards, opened or used fragrance bottles cannot be returned for a change of mind/scent preference.
Exchanges are strictly applicable if the bottle is damaged, leaking, or if an incorrect item was delivered.

2. Damaged or Incorrect Products

If your parcel arrives damaged or broken, please take a quick picture or short unboxing video of the parcel.
Contact our support team immediately on WhatsApp (+92 327 9415018) or Email (lozafragrances@gmail.com).
We will dispatch a replacement bottle free of cost upon verification.

3. Refund Process (Cash on Delivery)

For eligible refunds on Cash on Delivery (COD) orders, funds will be transferred to your provided Bank Account, EasyPaisa, or JazzCash within 3-5 business days after inspection.

Need Help with a Return?

WhatsApp: +92 327 9415018 | Email: lozafragrances@gmail.com